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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jon P Ball

February 28, 2025

5  out of  5
rating by Jon P Ball
"Everyone at the offfice is always friendly and prompt. They take care of my personal and business insurance. I highly recommend Lauren Gilbert State farm."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you have had a positive experience with our team. Providing friendly and prompt service is our priority, and we're glad we could assist you with both your personal and business insurance needs. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out."
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Micah Wade

February 13, 2025

5  out of  5
rating by Micah Wade
"She was so so helpful! Had me a quote within minutes! Will definitely be using her!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that you found our service helpful and efficient. Getting a quote quickly is important, and we're glad we could meet your needs for auto insurance. We look forward to working with you in the future!"
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Kaytlynn B

February 5, 2025

5  out of  5
rating by Kaytlynn B
"Been with Statefarm for years. They have the best insurance rates compared to other companies I’ve used in the past. The team at the Vidor office is always attentive to your insurance needs and has great customer service! We appreciate y’all. Shoutout to Andrea for our last review. Thank you for your help :)"
We responded:
"Thank you so much for your kind words and for being a loyal State Farm customer for so many years! We're thrilled to hear that you find our rates competitive and that our team at the Vidor office has been attentive to your insurance needs. Your appreciation means a lot to us, and we’re glad to know that Andrea was able to assist you effectively. If you ever need anything else, don’t hesitate to reach out. We’re here to help!"
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Kristen Hebert

January 31, 2025

5  out of  5
rating by Kristen Hebert
"I love this place always helps when I need it! I will definitely recommend Lauren Gilbert's office! The staff is amazing and always answers any questions or concerns I may have!"
We responded:
"Thank you for the kind words ! We appreciate your business, Kristen. "
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Lavaberg Gaming

January 31, 2025

5  out of  5
rating by Lavaberg Gaming
"One of the few people I’ve ever meet that genuinely cares about people and their futures. Super wonderful staff and helped me save so much on my insurance while adding to what my insurance actually covers and helps me with. I suggest this to anyone that wants better insurance."
We responded:
"Thank you for your review ! We appreciate you choosing our agency for your all your insurance needs. "
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Brandy Gryder

December 31, 2024

5  out of  5
rating by Brandy Gryder
"This entire team has been nothing shy of amazing! Continually working and staying in contact trying to give me the best rates possible. Working around my work schedule for calls. Answering all of my questions no matter how dumb they might be. They have been fantastic and a pleasure to work with. And! Got me the cheapest rate out of about 20 agencies"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that our team has been able to provide you with exceptional service and the best rates possible. We pride ourselves on being responsive and accommodating to our customers' needs, so it's great to know that we could work around your schedule and answer all your questions. "
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Austin Essex

December 31, 2024

5  out of  5
rating by Austin Essex
"Very professional and accommodating. Normally deal with Andrea, she’s great but all the staff up there is more than capable of handling all your needs!"
We responded:
"Thank you for your kind words! We're delighted to hear that you've had a positive experience with our team, especially with Andrea. We strive to provide professional and accommodating service to all our customers, and it’s wonderful to know that our entire staff has met your needs."
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Kristi Payne

December 31, 2024

5  out of  5
rating by Kristi Payne
"Reduced my rates greatly when we moved to State Farm. Very energetic and wonderful employees!"
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Amanda Jones

December 31, 2024

5  out of  5
rating by Amanda Jones
"Best customer service I've ever experienced. Only insurance office I will refer family and friends too. Always personable, don't just act like they care, they actually do. I have never had an issue in the years I've been with Lauren Gilbert's office. They are all amazing, especially Stephanie!! Thank you for serving us as you do!"
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Troy Franklin

December 31, 2024

5  out of  5
rating by Troy Franklin
"Very amazing experience. They always are available and take the time to get me the best value for my money. Highly recommend"
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becky perrio

December 31, 2024

5  out of  5
rating by becky perrio
"Saved us mo ey call and get your quote today"
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Brianna (Bri)

December 30, 2024

5  out of  5
rating by Brianna (Bri)
"This office has been great in switching my insurance, both Andrea and Stephanie were very polite and super helpful when I spoke to both of them about my quote. Stephanie followed up and explained to me how everything would go, they both explained what my coverage would be, the rate I would pay, and the available discounts. This was such an easy process to get signed up. I've had a very positive experience so far and recommend this office if you're looking for a new insurance policy! They can take care of Texas AND Louisiana folks!"
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Angelina Dickens

November 26, 2024

5  out of  5
rating by Angelina Dickens
"So easy to take care of my insurance needs and changes with this office. Nothing but a professional and polite experience."
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Hide master Sims

November 26, 2024

5  out of  5
rating by Hide master Sims
"This State Farm office is top notch! Stephanie worked very hard to get me the very best coverage and price. Thank you Lauren Gilbert and Stephanie!"
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Tayler

November 26, 2024

5  out of  5
rating by Tayler
"We are long time customers of Lauren Gilbert State Farm. Stephanie always takes great care of us. She is always very informative and helpful. I always love to see the great things they do for the community. They go above and beyond."
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Cindy Lee

November 26, 2024

5  out of  5
rating by Cindy Lee
"Great customer service. Easy to contact with questions. Friendly, local office. Moved all coverage over to them, and have not regretted the decision"
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Kris Stewart

November 26, 2024

5  out of  5
rating by Kris Stewart
"Ms. Gilbert's crew made the transaction very smoothly n easy. I can not say enough about our exemplary experiences with State Farm & Ms. Gilbert's Team."
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Debra Stewart

November 26, 2024

5  out of  5
rating by Debra Stewart
"Stephanie Mcreynolds has excellent customer service. Call her for a free insurance quote on your car , home , auto or life insurance needs. She saved us money on our car insurance by doing the safe driving device in our car . 🚗"
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Shannon Aldridge

November 25, 2024

5  out of  5
rating by Shannon Aldridge
"Super Friendly and Fast. Responded quickly to text message and I eas able to add a driver quickly. Definitely recommend this office, the staff are Amazing!"
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Soul Cello182

November 22, 2024

5  out of  5
rating by Soul Cello182
"Absolutely love the atmosphere here it's the best. Stephanie was our agent 10/10 recommend. Way better than geico. Come to Stephanie for all your needs she'll take care of you."
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Carlos Vegacruz

November 1, 2024

5  out of  5
rating by Carlos Vegacruz
"They have been very helpful and resourceful. I will continue working with Lauren Gilbert"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found our team helpful and resourceful. We appreciate your business. "
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Broadscope Adventures

October 31, 2024

5  out of  5
rating by Broadscope Adventures
"Greatest swap to another company. My wife and I are good drivers, but we have two kids on the policy making things expensive. Our old provider was charging quite a bit. We swapped to State Farm and were excited to receive a massive discount for the same coverage levels. After four months of State Farm, I have received some fabulous news. The drive safe program helped save us a little over $100 per month on the renewal. Also, the folks at SF were nice enough to double check the home owner policy against some new rules and found out that they could save me over $400 a year on the house and also dropped the deductible from 5% to 3%. The Lauren Gilbert SF crew is amazing and are definitely here for the customer."
We responded:
"Thank you for the review! We appreciate you trusting us to take care of your auto insurance and home insurance needs. We look forward to taking care of your family for many years to come. "
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Breanna Baker

October 25, 2024

5  out of  5
rating by Breanna Baker
"Lauren and stephanie always take care of me! They are so nice and helpful !!!"
We responded:
"Thank you for the review! We appreciate you trusting our office and State Farm with your auto insurance needs. "
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Micah Wade

October 12, 2024

5  out of  5
rating by Micah Wade
"So super helpful! She was fast and had my quote ready within 30 minutes and helped me get every discount I could! So nice! Will definitely be using them."
We responded:
"Thank you for the review! We appreciate your business. "
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just azula

October 9, 2024

5  out of  5
rating by just azula
"As a first time customer here, my experience here was 10/10. The agent who helped me suggested so many ways to saving money. Thank you Ms.Stephanie!"
We responded:
"Thank you for the five-star review! It was a pleasure to have you in the office and we're so grateful you trusted our agency with your auto insurance needs. "